Delivery Policy

At FOOT FACTORY, every order is processed with care to ensure the best possible experience.
This shipping policy describes the delivery times, terms, and conditions applicable to orders placed on the www.foot-factory.com website.

1. Processing and Delivery Times

1.1 Order Processing
The products offered on the website are prepared and, if applicable, personalized upon request.
A processing time of up to five (5) business days is required before shipment.

1.2 Shipping
Once the order has been processed and shipped, the estimated delivery time is approximately ten (10) business days, depending on the destination.

1.3 Estimated Total Delivery Time
The total estimated receipt time is approximately fifteen (15) business days from the order date.

1.4 Business days exclude weekends and public holidays.

1.5 Slight delays may exceptionally occur. An order placed two (2) to three (3) weeks ago is therefore considered to be within a normal delivery period.

1.6 If an order exceeds a period of four (4) weeks without information or update, the customer is invited to contact customer service.

2. Delivery Zones

2.1 FOOT FACTORY delivers in France as well as in several international countries.

2.2 If a country is not available during checkout, the customer can contact customer service to check the feasibility of delivery.

3. Order Tracking

3.1 As soon as the order is shipped, an email containing a tracking number is sent to the customer.

3.2 Tracking may not update immediately. In some cases, tracking only becomes visible after the package arrives in the destination country. A delay of approximately twelve (12) business days may be necessary before the first update.

4. Potential Delays

4.1 Delivery delays may occur for reasons beyond our control, including:

• customs controls,

• periods of high activity,

• strikes,

• weather conditions,

• logistical constraints of carriers.

4.2 FOOT FACTORY cannot be held responsible for these delays, but remains available for any information request.

5. Theft, Customs Refusal, or Lost Package

5.1 Exceptional incidents may occur, such as package theft or refusal by customs authorities.

5.2 Once the package is taken in charge by the carrier, the carrier becomes responsible for it.
In case of loss or theft, the customer will need to take the necessary steps with the concerned carrier.

6. Incorrect Address or Unclaimed Package

6.1 It is the customer's responsibility to verify the accuracy of the delivery address provided during the order.

6.2 In case of return of the package due to an incorrect or incomplete address, or an unclaimed package, re-shipping fees will be at the customer's expense.

7. Contact

For any questions regarding shipping or delivery, customer service can be reached at the following address:
contact@foot-factory.com