Dernière mise à jour : 11/11/2025
These general terms and conditions of sale govern sales concluded on the website www.foot-factory.com between FOOT FACTORY and any individual wishing to make a purchase via the online store.
FOOT FACTORY respects intellectual property rights. If you are a rights holder and believe that any content or product on the site infringes your rights, please contact us so that we can verify and, if necessary, remove it.
The products offered on this website are sourced from independent suppliers. FOOT FACTORY claims no official affiliation with any third-party brands, clubs, federations, or companies. The customer is solely responsible for their use of the products after receipt.
1.1 The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in the context of the online sale of products offered by FOOT FACTORY to the consumer.
2.1 Any order placed on the site implies full and complete acceptance of these general terms and conditions of sale by the customer.
2.2 The General Terms and Conditions are accessible at any time on the website and may be modified at any time by FOOT FACTORY. The applicable conditions are those in effect at the time of the order.
3.1 The products offered are those appearing on the site on the day of consultation by the customer.
3.2 Photographs and descriptions are provided for illustrative purposes only and have no contractual value.
4.1 Prices are indicated in euros (€), inclusive of all taxes (TTC), excluding delivery charges.
4.2 FOOT FACTORY reserves the right to change its prices at any time. The price charged is the one displayed at the time the order is validated.
5.1 Every order requires the entry of the information necessary for processing and delivery.
5.2 The order is considered final after payment validation.
5.3 FOOT FACTORY reserves the right to cancel or refuse any order in the event of non-payment, incomplete information, delivery problems or suspicion of fraud.
6.1 Payment is due immediately upon ordering.
6.2 Payment is made via secure payment solutions (bank card, PayPal or other means offered on the site).
6.3 Transactions are protected by a secure SSL encryption protocol.
7.1 The products are delivered to the address indicated by the customer when placing the order.
7.2 Delivery times are given as an indication and are generally between ten (10) and fifteen (15) working days, including preparation and shipping.
7.3 The detailed delivery arrangements are specified in the Shipping Policy available on the website.
8.1 In accordance with current regulations, the customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal.
8.2 Return costs are the responsibility of the customer, except in the case of a defective product or an error attributable to FOOT FACTORY.
8.3 Personalized products are not eligible for the right of withdrawal in accordance with Article L221-28 of the Consumer Code.
8.4 Full terms and conditions are detailed in the Return and Refund Policy.
9.1 The products benefit from the legal guarantees of conformity provided by law.
9.2 FOOT FACTORY cannot be held responsible for indirect damages resulting from the use of the site or the products sold.
10.1 All elements of the site (texts, images, graphics, logos, visual content) are protected by intellectual property law.
10.2 Any reproduction, in whole or in part, without prior authorization is strictly prohibited.
11.1 The personal data collected is processed in accordance with the Privacy Policy available on the website.
11.2 The customer has a right to access, rectify and delete their data in accordance with applicable regulations.
12.1 These general terms and conditions of sale are subject to applicable law.
12.2 In the event of a dispute, an amicable solution will be sought as a priority before any legal action.
For any questions relating to orders, products or these general terms and conditions of sale, customer service can be reached at the following address:
info@foot-factory.com